Terms of service

 

Terms of Sale

By placing an order with FILIPPA I. PIUGGI, you agree to the following terms of sale.

Placing an Order

When you place an order through our website, you are making an offer to purchase. We reserve the right to accept or decline any order. An order confirmation email does not guarantee acceptance — your order is confirmed only when it has shipped.

Pricing and Payment

All prices are listed in U.S. dollars and include the listed item only unless otherwise stated. Payment is collected at the time of purchase through our secure checkout. We accept all major credit cards and payment methods available through Shopify Payments.

Product Descriptions

We do our best to describe and photograph every item accurately. Because many of our products are handmade, slight variations in color, texture, and size are normal and should be expected. These variations are what make each piece unique.

Order Processing

Orders are typically processed within 3–5 business days. You will receive an email confirmation when your order has been placed and a second notification with tracking information once it has shipped.

Shipping

We currently ship within the United States. Shipping costs are calculated at checkout based on your location and the size of your order. Delivery times vary by carrier and destination. FILIPPA I. PIUGGI is not responsible for shipping delays once the package is in the carrier's possession.

Sales Tax

Applicable sales tax will be calculated and applied at checkout in accordance with New York State and local tax requirements.

Risk of Loss

All items purchased from our website are shipped pursuant to a shipment contract. The risk of loss and title for items pass to you upon delivery to the carrier.

Returns and Refunds

Please refer to our Return & Refund Policy for full details. In summary, we accept returns within 14 days of delivery for unused items in original condition. Custom orders and items marked as final sale are non-returnable. Customers are responsible for return shipping costs.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will provide a replacement or full refund at no cost to you.

Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. Once an order has shipped, it cannot be canceled — please refer to our return policy.

Limitation of Liability

Our total liability for any claim related to a purchase shall not exceed the amount you paid for the item in question.

Governing Law

These terms are governed by the laws of the State of New York. Any disputes shall be resolved in the courts of Nassau County, New York.

Questions?

We're here to help. Please reach out through our Contact Us page with any questions about your order.